Customer Insight Analyst

Golden Technology; Blue Ash (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology company in Ohio is seeking a Data Analyst responsible for translating complex data into actionable insights to enhance product performance. The role requires at least 2 years of experience in analytics, with proficiency in Adobe Analytics and Power BI for dashboard development. Candidates should have strong analytical skills, be detail-oriented, and excel in communication. This is a fast-paced role that collaborates with various cross-functional teams to drive business improvements.

Qualifications

• 2+ years of experience in analytics or insights roles, preferably in digital, product, or business analytics.
• Proficient in data visualization tools like Adobe Analytics and Power BI.
• Strong analytical skills with the ability to connect insights to business outcomes.

Responsibilities

• Utilize reporting tools to evaluate performance and identify opportunities.
• Conduct analyses to uncover key drivers of trends and provide recommendations.
• Develop and maintain KPI-aligned dashboards integrating multiple data sources.

Skills

Adobe Analytics

Power BI

Data analysis

KPI development

Stakeholder management

Tools

Adobe Analytics

Power BI

Job description

This analyst translates data into actionable insights that drive improvements in product and overall business performance. The role integrates and analyzes information from multiple data sources to identify emerging trends, uncover key performance drivers, and quantify impact.

In close partnership with Product, Engineering, Merchandising, and other cross-functional teams, the analyst helps define KPI and measurement strategies—including A/B testing—develops clear, KPI-aligned reporting, and communicates a comprehensive performance narrative through concise, structured storytelling and practical recommendations.

Key Responsibilities

• Utilize Adobe Analytics, Power BI, and other reporting tools to evaluate performance and identify opportunities that enhance Product team initiatives and support cross-functional business stakeholders.
• Conduct comprehensive analyses to uncover key drivers of emerging trends, quantify impacts, and provide clear, actionable recommendations aligned with stakeholder objectives.
• Develop and maintain KPI-aligned dashboards and custom reports, integrating multiple data sources and complex queries to deliver insights tailored to diverse audiences.
• Advise on success metrics, KPI strategy, and product health indicators across product teams, promoting standardization of definitions and measurement practices.
• Support A/B testing and experimentation by collaborating on test design and measurement plans, monitoring outcomes, interpreting results, and communicating holistic impact through structured, concise storytelling.

Qualifications

• 2+ years of experience in analytics or insights roles, preferably in digital, product, or business analytics.
• Proficient in Adobe Analytics and Power BI (or comparable BI tools), with experience in dashboard development and performance reporting.
• Skilled in trend and driver analysis, translating findings into actionable recommendations that inform business decisions.
• Strong analytical acumen with the ability to connect insights to business outcomes and optimization opportunities.
• Experienced in building KPI-driven dashboards and clearly communicating performance insights to diverse audiences.
• Adept at working with complex datasets and integrating multiple data sources.
• Excellent communication and stakeholder management skills, with a talent for presenting insights through structured, persuasive storytelling.
• Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced, cross-functional environment.