Payer Insights Analytics Specialist

Datavant; Augusta (ME); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and support cross‑functional teams in improving customer experience and operational outcomes.

You will partner with Customer Success, Operations, and other stakeholders to develop dashboards, respond to business questions, and drive data‑driven decisions.

Qualifications

• 3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or a related role.
• Experience with business intelligence and data visualization tools, including Sigma Computing.
• Strong proficiency in SQL and familiarity with cloud data warehouses such as Snowflake.
• Strong analytical and problem‑solving skills with the ability to translate data into actionable insights.

Responsibilities

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries showing key metrics.
• Use SQL to retrieve, combine, and analyze data for reporting and decision-making.
• Monitor KPIs and translate findings into clear insights for Customer Success, Operations, and leaders.
• Conduct ad hoc analyses to answer questions on customer performance, medical record retrieval, and business trends.
• Develop presentations that communicate findings in a clear, compelling way.

Skills

SQL

Relational DB

Tableau

Power BI

Excel

Google Sheets

Data analysis

Communication

Education

Bachelor's degree in Business/Finance/Economics/Data Analytics

Tools

Sigma Computing

Snowflake

Tableau

Power BI

Job description

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and support cross‑functional teams in improving customer experience and operational outcomes.

You will partner with Customer Success, Operations, and other stakeholders to develop dashboards, respond to business questions, and drive data‑driven decisions.