CUSTOMER INFORMATION OPERATOR

MARTA (Metropolitan Atlanta Rapid Transit Authority); Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

MARTA (Metropolitan Atlanta Rapid Transit Authority) in Atlanta, GA is seeking a Customer Service Representative to assist riders with route, schedule information, and general MARTA inquiries. The role emphasizes accurate data entry and strong communication skills on site.

Knowledge of the MARTA service area and bilingual English/Spanish abilities are preferred, with some positions requiring Spanish. The position involves handling inquiries, directing customers, and contributing to service

Qualifications

• Strong written, grammar, spelling and data processing skills.
• Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills.
• Must have knowledge of MARTA service area (metro Atlanta), including familiarity with city streets, hospitals, schools and universities, governmental agencies, and major businesses.
• Bilingual language skills preferred, and some positions may require bilingual skills (English and Spanish).
• Skills evaluations may be administered.

Responsibilities

• Agent provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
• Provides other customer services or directs customers to other sources and departments for requested information.
• Provides driving instructions from major highways/interstates to MARTA rail stations.
• Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
• Receives and refers customer inquiries, commendations, and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
• Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
• Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
• Performs other duties as assigned.

Skills

Data entry

Written communications

Customer service

Bilingual (English/Spanish)

Job description

EDUCATION and/or EXPERIENCE

preferably in a call center environment. Strong written, grammar, spelling and data processing skills are required. Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills. Must have a knowledge of MARTA service area (metro Atlanta), to include familiarity with names of city streets, location of hospitals, schools and universities, governmental agencies (city, state, and federal), and major businesses

. Bilingual language skills preferred, and some positions may require bilingual skills, (English and Spanish), in order to meet bilingual staffing needs. Skills evaluations may be administered.

Interview Selection Process

The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job-related areas. These may include exercises such as practical demonstrations, written communications, oral interview and/or competency assessments.

Essential Duties And Responsibilities

• Agent provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
• Provides other customer services or directs customers to other sources and departments for requested information.
• Provides driving instructions from major highways/interstates to MARTA rail stations.
• Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
• Receives and refers customer inquiries, commendations, and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
• Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
• Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
• Performs other duties as assigned.

Americans With Disabilities Act

If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Salary Grade: UR

Classification: Represented

Number of Openings: 1

Salary Range: $17.91