Customer Implementation Manager

Socket.dev; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Short-term disability

Long-term disability

Life insurance

Paid time off

Paid holidays

401k with company match

Learning & development stipend

Job summary

Foxen in Columbus, Ohio, is seeking a Customer Implementation Manager to lead onboarding projects from kickoff to launch, coordinating with CSMs, RM, CX engineers and internal teams for seamless deployments and strong client relationships.

Requirements include 2+ years in SaaS project management, the ability to juggle multiple projects, and excellent communication and problem-solving skills. Occasional travel may be required; a robust benefits package is offered.

Qualifications

• 2+ years of project management experience, preferably in SaaS or technology.
• Strong ability to manage multiple projects simultaneously and prioritize tasks.
• Excellent communication, interpersonal, and presentation skills.

Responsibilities

• Lead and manage the entire customer onboarding process from initial kickoff to successful launch.
• Develop and maintain detailed project plans, timelines, and budgets for each onboarding project.
• Collaborate with CSMs, RMs, CX Engineers and internal teams to ensure seamless project execution.
• Proactively identify and mitigate risks and challenges throughout onboarding.
• Conduct regular project status meetings with internal teams and customers to communicate progress and address roadblocks.
• Track project progress and deliverables to ensure timely completion.
• Develop and maintain strong relationships with customers during onboarding.
• Gather and analyze customer feedback to identify onboarding improvements.
• Continuously improve onboarding processes and best practices and contribute to PM tools/resources.

Job description

Who We Are:

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego.

Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow.

What You’ll Do:

We are seeking a highly motivated and organized Customer Implementation Manager to join our growing Implementation team. In this role, you will be focused on project management and responsible for managing the successful onboarding of new customers. You will collaborate closely with Customer Success Managers (CSMs), Relationship Managers (RMs), Customer Experience (CX) Engineers, and other internal teams to ensure a smooth and seamless transition for our customers. This is a dynamic role that requires strong project management, communication, and problem-solving skills.

Key Responsibilities:

• Lead and manage the entire customer onboarding process from initial kickoff to successful launch.
• Develop and maintain detailed project plans, timelines, and budgets for each customer onboarding project.
• Collaborate closely with CSMs, RMs, CX Engineers, and other internal teams to ensure seamless project execution.
• Proactively identify and mitigate potential risks and challenges throughout the onboarding process.
• Conduct regular project status meetings with internal teams and customers to communicate progress, address any roadblocks, and ensure client satisfaction.
• Track project progress and deliverables, ensuring projects are completed on time.
• Develop and maintain strong relationships with customers throughout the onboarding process.
• Gather and analyze customer feedback to identify areas for improvement in the onboarding process.
• Continuously improve onboarding processes and best practices.
• Contribute to the development and maintenance of project management tools and resources.

What You Bring:

• 2+ years of experience in project management, preferably within the SaaS or technology industry.
• Proven ability to manage multiple projects simultaneously and prioritize effectively.
• Strong project management methodologies (e.g., Agile, Waterfall)
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Proficiency in project management software (e.g., Jira, Asana)
• Experience with Salesforce is a plus.
• Bachelor’s degree in business administration, Project Management, or a related field preferred.

What We Offer:

As a Customer Implementation Manager, you will receive competitive pay, bonus opportunities and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life insurance, paid time off, paid holidays, a 401k with 4% company match and a yearly learning & development stipend. This is a full-time exempt position, reporting to the company’s Manager, Implementation. Occasional travel may be required to attend training and other company functions.