Account Manager

Facilities Management Express; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Remote-first company

Home office stipend

Generous PTO

Annual all-company summit

Office visits covered

Job summary

FMX is a remote-first software company empowering facilities management teams across the United States. We’re expanding our Sales/Customer Success team to grow customer value and drive expansion within a designated territory.

The Account Manager will upsell features, cross-sell to existing clients, and partner with Marketing and CS to build pipeline. Travel to customer events is required 1–3 times per quarter; all-company visits to Columbus are covered.

Qualifications

• Proven knowledge of FMX software.
• Track record of exceeding quota.
• Ability to analyze goals, usage and setup to tailor offers.
• Advanced Excel skills.
• Excellent relationship-building abilities.
• Strong communication and empathy with customers.
• Salesforce data knowledge.
• Time management and prioritization.
• Willingness to work outside standard hours.
• Presentation and negotiation skills.
• Aligned with core pillars: work ethic, discipline, coachability, results, respect and integrity.

Responsibilities

• Upsell and cross-sell FMX features.
• Convert leads and generate new leads in territory.
• Prospect for new leads via sequences and tools.
• Present offers aligned to customer goals.
• Maintain license compliance.
• Collaborate with Marketing on campaigns.
• Record meetings and tasks in Gainsight.
• Follow upsell/expansion playbook to close deals.
• Collaborate with CS to build pipeline.
• Travel to customer events 1–3 per quarter.

Skills

Relationship building

Quota attainment

Communication

Negotiation

Time management

Self-motivated

Tools

Salesforce

Gainsight

Excel

Job description

Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we?re looking for you!

We?re looking to expand our Sales/Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible.

The Account Manager role is a part of the Sales/Customer Success team. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is to increase customer value and ?stickiness? through expansion. You will upsell and cross-sell additional features to customers within your territory. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

Responsibilities

• Upsell and cross-sell additional features of the FMX software?
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers? goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns?
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events; approximately 1-3 events per quarter

Requirements

Experience & Qualities: What are we looking for in this role?

• A proven knowledge of the FMX software?
• A track record of exceeding quota?
• The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor?
• Advanced in Microsoft Office, specifically Microsoft Excel?
• Excellent at building and nurturing relationships?
• The ability to effectively communicate with customers, while empathizing and understanding what success means to them?
• An understanding of when to proactively reach out to customers?
• Proficient in the basics of Salesforce data schema and configuration?
• The ability to prioritize and manage time effectively?
• Flexibility to occasionally work outside of our FMX standard operating hours
• Effective communication skills and the ability to build rapport with customers and executives?
• Experience transforming customer conversations into business-driving relationships
• An innovative way of thinking to creatively solve problems?
• A positive, customer-centric attitude?
• Self-motivation to complete work in a timely manner?
• Commitment to continuous improvement and are coachable?
• Effective presentation and negotiation skills?
• Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity?

Benefits

• You?ll make a big impact: You?ll have significant influence over the direction of our content and the future of our company.
• Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance.
• Work from home: At FMX, we are remote first, but you?re welcome to use our office as you need. We have one, mandatory all-company event each year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you?re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• Home office stipend: We?ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you?re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You?ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.?

Compensation

• The base salary range for this position is expected to be $50,000-$55,000. This position is also eligible for commissions. OTE for this position is expected to be $100,000-110,000 annually.
• 401(k) and medical / dental / vision / short and long term disability / life insurance

Other considerations

• The candidate for this position can be located anywhere in the US.
• All of our positions are remote-first, meaning you'll primarily work from home, with a few in-person visits to the office each year. You will be required to come to our office in Columbus, OH, for your first week of work and for our annual all-company summit. Facilities Management Express will cover accommodations for these visits.

Company: FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/ Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.