Customer Impact Lead

Reejig; New York (NY); On-site; USD 140,000 - 195,000; Full time

Job summary

Reejig is seeking a Customer Impact Lead to partner with U.S. enterprise customers as they redesign how work gets done using Reejig’s Work Operating System.

This role operates as a strategic advisor and delivery lead, guiding executives through workforce redesign, operating model shifts, and technology adoption to drive measurable impact at scale.

Qualifications

• 5+ years in management consulting (people & systems, org design, workforce strategy, tech/process transformation) or Enterprise SaaS implementation / services.
• Experience managing multiple enterprise clients or programs in parallel.
• Strong executive presence and ability to influence C-suite stakeholders.

Responsibilities

• Lead workforce & work design transformation for enterprise customers.
• Drive implementation of Reejig’s Work Operating System and align exec ambition with operations.
• Define measurable outcomes and track value across customer programs.
• Partner with Sales to grow enterprise footprint through strategic relationships.

Skills

Management consulting

Enterprise SaaS

Workforce strategy

Job description

Reejig is the Work Operating System for the AI powered enterprise.

We give companies a complete, validated view of their work by mapping every role, task, skill, and workflow. With this intelligence, we redesign how work should flow, surface where automation creates the highest leverage, and recommend the right AI agents for the enterprise.

Every change is measured and tied to real operational and workforce impact.

Inside Reejig, we build the same future we sell. We are developing our own AI powered workforce that supports our teams and our customers.

This is a place for builders who want to help define how work will operate in the AI era.

The Role

We’re hiring a Customer Impact Lead to partner with U.S. enterprise customers as they redesign how work gets done using Reejig’s Work Operating System.

This is not a traditional customer success role. It is a workforce transformation role suited to someone with a background in people & systems consulting, org design, workforce strategy, process transformation, or SaaS/technology-enabled transformation.

You will operate as a strategic advisor and delivery lead — managing multiple enterprise initiatives simultaneously in a fast-paced, high-growth environment. You’ll guide executive stakeholders through workforce redesign, work deployment strategy, operating model shifts, and technology adoption — ensuring measurable impact at every phase.

If you’ve led transformation programs, redesigned operating models, implemented enterprise SaaS platforms, or advised on workforce strategy — this role is built for you.

What You’ll Do

Lead Workforce & Work Design Transformation

• Own the end-to-end post-sale transformation journey for enterprise customers
• Lead implementation of Reejig’s Work Operating System
• Drive alignment between executive ambition and operational execution
• Ensure rapid time-to-value through structured governance, milestone tracking, and risk management

Act as a Strategic Advisor to Enterprise Stakeholders

• Engage and influence CHROs, COOs, transformation leaders, and functional executives
• Facilitate executive workshops on workforce strategy, operating model evolution, and skills-based transformation
• Translate strategic workforce goals into actionable roadmaps powered by Reejig
• Provide thought leadership on future-of-work, AI-enabled workforce orchestration, and organizational agility
• Lead change management efforts to embed new ways of working across large-scale teams

Drive Outcomes & Expansion

• Define and track measurable transformation outcomes across each customer
• Identify expansion opportunities aligned to demonstrated value
• Partner with Sales to grow enterprise footprint through strategic relationship management
• Position Reejig as critical infrastructure for workforce intelligence and work orchestration

Thrive in a High-Velocity, Multi-Project Environment

• Manage multiple complex enterprise programs simultaneously
• Operate with a project management mindset: structured, hypothesis-driven, outcome-oriented
• Act as the voice of the customer across Product, Sales, and Delivery
• Navigate ambiguity and bring clarity to evolving transformation environments

What You’ll Bring

Required

• 5+ years’ experience in: Management consulting (people & systems, org design, workforce strategy, tech/process transformation), orEnterprise SaaS implementation / professional services, or Internal workforce strategy / org design / operating model transformation roles
• Demonstrated success leading complex, cross-functional transformation initiativesExperience managing multiple enterprise clients or programs in parallel
• Strong executive presence and ability to influence C-suite stakeholders
• Structured problem-solving approach and comfort with ambiguity
• Excellent facilitation, communication, and stakeholder alignment skills
• Comfort operating in a fast-paced, high-growth, high-accountability environment

Preferred

• Experience in workforce technology, HR tech, or AI-enabled platforms
• Background in workforce planning, work design, or operating model redesign
• Experience managing workforce deployment, work redesign, or enterprise transformation programs
• Familiarity with digital transformation methodologies and structured delivery frameworks

What It Is Like To Work Here

You will thrive here if you move fast with calm precision, use AI daily, take full ownership, escape early, solve problems quickly, and care deeply about customers.

This environment will not suit people who prefer slow pace, low accountability, or indirect communication.

Success in This Role Looks Like

• Enterprise customers successfully redesign workforce strategy and work deployment using Reejig
• Executive sponsors view you as a trusted transformation partner — not a software manager
• Measurable improvements in workforce agility, skills visibility, and work orchestration
• Expansion driven by strategic impact, not just account management
• Internal teams experience you as a high-velocity, consulting-caliber operator

Why This Matters

Reejig is at a point of real inflection. We are building a company that will reshape how organisations operate in the AI era. The people who join now are not stepping into a role, they are stepping into a chance to build something with scale and long term impact. If you want work that changes your career and creates meaningful equity upside, this is the moment.