Customer Marketing Associate

Reejig; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Reejig is the Work Operating System for the AI powered enterprise. We map roles, tasks and skills to drive intelligent work flows and AI-assisted automation.

We are seeking a Customer Marketing Associate to keep customers connected, celebrate successes, and grow relationships. You'll partner with Marketing, Customer Success and Sales to run campaigns that engage customers throughout their journey with Reejig.

Qualifications

• Curiosity about customers and what they want to achieve.
• Strong writing and communication skills.
• Organised and detail oriented with ability to track multiple accounts.
• Proactive and good at asking questions to learn.

Responsibilities

• Design and run lifecycle campaigns to engage customers at onboarding, milestones, launches, expansions, anniversaries and renewals.
• Identify customer moments and help celebrate impact with the customer.
• Communicate about products, events and thinking without spamming customers.
• Map accounts with stakeholders and flag gaps in relationships.
• Help turn customer conversations into stories, quotes and proof for marketing/sales.
• Support the sharing of customer stories across marketing, sales, PR and events.

Skills

Marketing

Content

Writing

Communication

Job description

Reejig is the Work Operating System for the AI powered enterprise.

We give companies a complete, validated view of their work by mapping every role, task, skill, and workflow. With this intelligence, we redesign how work should flow, surface where automation creates the highest leverage, and recommend the right AI agents for the enterprise.

Every change is measured and tied to real operational and workforce impact.

Inside Reejig, we build the same future we sell. We are developing our own AI powered workforce that supports our teams and our customers.

This is a place for builders who want to help define how work will operate in the AI era.

The Role

We work with some of the world's most influential leaders in AI, HR and workforce transformation.

We're looking for a Customer Marketing Associate to help our customers feel connected to Reejig — making sure their success gets celebrated, their stories get heard, and the relationship keeps growing.

You'll work closely with Marketing, Customer Success and Sales to run the campaigns and programmes that engage our customers throughout their journey with Reejig. Over time, you'll get to know our customers well — who their champions are, what they're trying to achieve, and where there's an opportunity to deepen the relationship.

And when a customer is doing something great with Reejig, you'll work with Customer Success to help find that story, capture it, and turn it into something the rest of the market can see.

This is an early career role with a lot of room to grow. We're looking for someone curious, organised and customer-obsessed who wants to learn how a customer marketing function comes together.

What You Will Own

Customer Engagement

• Customer lifecycle campaigns. Run thoughtful campaigns that engage customers at the moments that matter - from the moment they join Reejig through onboarding, key milestones, launches, expansions, anniversaries and renewals.
• Customer moments. Find ways to make our customers feel recognised and part of what we're building. Celebrate their people and the work they're pioneering.
• Customer communications. Make sure customers know what's happening at Reejig and have opportunities to engage with our thinking, products, events and people - without filling their inbox with generic marketing.

Customer Intelligence

• Work with Customer Success and Sales to understand our accounts - who's involved, what they care about, what they're trying to achieve
• Keep account maps up to date, and flag where we have gaps in relationships

Customer Proof

• Stay close to Customer Success to help identify outcomes, quotes and moments worth sharing
• Help turn customer conversations, results and milestones into stories, testimonials, quotes and sales evidence
• Work with Content, Social, Sales, PR and Events to help our best customer stories get seen

Customer Advocacy

• Help build and maintain a list of customers open to sharing their experience with Reejig
• Support opportunities for customers to have a voice — webinars, events, references, media

What Good Looks Like at 90 Days

• You know our customers - their priorities, champions, key stakeholders and where the strongest opportunities sit.
• Every strategic customer has a current account map showing where relationships are strong and where we need to build them.
• A clear customer marketing calendar is live across lifecycle campaigns, customer moments and communications.
• We have a visible pipeline of customer stories, proof points and advocacy opportunities.
• Our strongest customer stories are consistently being turned into proof that Marketing and Sales can use.
• Customer Success, Sales and Marketing have a simple operating rhythm for sharing customer intelligence and identifying opportunities.

Who You Are

• You have some experience in marketing, customer success, content, or another customer-facing role - internships count. We care more about curiosity and potential than years of experience.
• You're genuinely curious about customers - you want to understand what they're trying to achieve and what makes them excited about working with a company.
• You're a solid writer and communicator, and you're keen to get better at turning what you hear into a clear story.
• You're organised - you can keep track of details across a few accounts at once without dropping things.
• You're proactive - if you spot something worth flagging, you say something rather than waiting to be asked.
• You like working with people - customers, Customer Success, Sales - and you're comfortable asking questions to learn.
• You want to build a career in customer marketing, and you're excited to learn from a small, fast-moving team.

Why This Matters

Reejig is at a point of real inflection. We are building a company that will reshape how organisations operate in the AI era. The people who join now are not stepping into a role, they are stepping into a chance to build something with scale and long term impact. If you want work that changes your career and creates meaningful equity upside, this is the moment.