Customer Identity & Access Management (CIAM) Analyst

Tata Consultancy Services; Phoenix (AZ); On-site; USD 110,000 - 120,000; Full time

Job summary

Tata Consultancy Services is seeking a CIAM Analyst to help gather requirements, document identity flows, and coordinate onboarding of customer-facing apps onto CIAM platforms such as Ping Identity and Strivacity.

You will bridge application owners with security, architecture, and engineering teams while supporting testing, UAT, and production readiness activities in an Agile environment.

Qualifications

• 2–5 years as BA/IAM/CIAM Analyst.
• Understand CIAM concepts: SSO, MFA, OAuth 2.0, OIDC, SAML, and registration journeys.
• Experience creating BRDs, flows, user stories, and acceptance criteria.
• Strong stakeholder management and communication in Agile environments.

Responsibilities

• Gather, analyze, and document business and technical requirements for CIAM onboarding.
• Assess applications for authentication, authorization, and registration needs.
• Create process flows, use cases, and functional specs.
• Support onboarding of web, mobile, API, and partner apps onto CIAM platforms.
• Coordinate with architects, engineers, security teams, and owners during delivery.
• Assist in testing, UAT, and production readiness activities.
• Track onboarding progress, risks, issues, and dependencies.
• Support compliance and audit activities related to CIAM.

Skills

CIAM concepts

Business analysis

Stakeholder management

Agile methodologies

Onboarding/identity flows

Tools

Ping Identity

Strivacity

Okta

Auth0

ForgeRock

Job description

Customer Identity & Access Management (CIAM) Analyst

The CIAM Analyst will support customer identity and access management initiatives by gathering business requirements, analyzing application onboarding needs, documenting identity flows, and coordinating CIAM implementations across business and technology teams. The role will act as a bridge between application owners, security teams, architects, and engineering teams to ensure successful onboarding of customer‑facing applications onto CIAM platforms such as Ping Identity and Strivacity.

Key Responsibilities

• Gather, analyze, and document business and technical requirements for CIAM onboarding initiatives.
• Conduct application assessments to identify authentication, authorization, registration, profile management, and federation requirements.
• Create process flows, use cases, user stories, and functional specifications.
• Support onboarding of web, mobile, API, and partner applications onto CIAM platforms.
• Coordinate with architects, engineers, security teams, and application owners throughout project delivery.
• Assist in testing, user acceptance testing (UAT), and production readiness activities.
• Track onboarding progress, risks, issues, and dependencies.
• Support compliance and audit activities related to customer identity and access management.

Required Skills & Experience

• 2–5 years of experience as a Business Analyst, IAM Analyst, or CIAM Analyst.
• Understanding of CIAM concepts including SSO, MFA, OAuth 2.0, OpenID Connect (OIDC), SAML, and customer registration journeys.
• Experience creating business requirements, process flows, user stories, and acceptance criteria.
• Strong stakeholder management and communication skills.
• Experience working in Agile delivery environments.

Preferred Qualifications

• Experience with Ping Identity, Strivacity, Okta, Auth0, or ForgeRock.
• Knowledge of customer onboarding, identity verification, consent management, and privacy regulations (GDPR, CCPA).
• Experience in Banking, Financial Services, Insurance, Telecom, or Retail industries.

Salary Range: $110,000-$120,000 a year