Customer Identity and Access Management Product Owner

Jobtailor; Illinois; On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor is seeking a Product Owner for CIAM in the United States (Illinois) to define the product vision, roadmap, and KPIs balancing customer experience with security and regulatory compliance.

You will translate business and compliance requirements into technical stories, collaborate with engineering on CIAM features (authentication, MFA, consent, self-service), and own the backlog ensuring alignment with architecture and delivery goals.

Qualifications

• Experience in product ownership or technical product management within IAM/CIAM or cybersecurity programs.
• Experience delivering CIAM platforms (e.g., Azure AD/B2C, Okta CIAM, ForgeRock, Auth0).
• Strong understanding of IAM protocols and standards e.g., OAuth 2.0, OIDC, SAML, JWT.
• Background in software development or technical architecture with APIs and security patterns.
• Experience with ITSM practices: incidents, problems, changes.

Responsibilities

• Define the CIAM product vision, roadmap, and KPIs balancing experience, compliance, and security.
• Translate requirements into technical stories, journeys and platform needs.
• Collaborate with engineering on design, development, and deployment of CIAM features.
• Own CIAM backlog, prioritize features and debt, align with architecture and delivery goals.
• Serve as service owner for CIAM availability, reliability, performance, and security.
• Lead problem management with root-cause analysis and permanent corrective actions.
• Coordinate with ITSM teams for monitoring, incidents, and SLAs.
• Maintain runbooks and support documentation for operations.
• Provide operational reporting and post-incident reviews to improve resilience.
• Drive improvements in onboarding, login success, and user satisfaction via testing and feedback.
• Evaluate emerging technologies to enhance trust and agility.
• Partner with UX, marketing, and support for consistent user identity experiences.

Skills

Product ownership

Technical product management

IAM/CIAM/cybersecurity

Agile/Scrum

APIs

Authentication flows

Security patterns

User journeys

Platform requirements

Operational reporting

Continuous testing

Customer onboarding

Tools

Azure AD / B2C

Okta CIAM

ForgeRock

Auth0

Job description

Responsibilities

• Help define the CIAM product vision, roadmap, and KPIs, balancing customer experience, regulatory compliance, and security.
• Translate business and compliance requirements into technical stories, user journeys, and platform requirements.
• Collaborate with engineering teams on design, development, and deployment of customer identity capabilities including authentication, MFA, consent, and self-service account management.
• Own the CIAM product backlog, prioritize features and technical debt, and ensure alignment with architecture and delivery goals.
• Function as the service owner for CIAM, accountable for availability, reliability, performance, and security of the platform.
• Lead problem management by collaborating with technical teams to identify root causes of incidents and drive permanent corrective actions.
• Collaborate with IT service management (ITSM) teams to ensure proper CIAM monitoring, logging, incident response, and service level agreements (SLAs).
• Maintain and evolve runbooks, support documentation, and operational playbooks to enable efficient support.
• Provide operational reporting and conduct regular post-incident reviews to improve CIAM resilience and customer trust.
• Drive improvements in customer onboarding, login success rates, and user satisfaction through continuous testing and feedback.
• Evaluate and integrate emerging technologies (e.g., Password less,) to enhance customer trust and digital agility.
• Partner with UX, marketing, and customer support to create intuitive and consistent user identity experiences.

Requirements

• Experience in product ownership, technical product management, or service ownership within IAM, CIAM, or cybersecurity programs.
• Experience delivering and supporting CIAM platforms (e.g., Azure AD / B2C, Okta CIAM, ForgeRock, Auth0).
• Strong understanding of IAM protocols and standards: OAuth 2.0, OIDC, SAML, JWT.
• Background in software development or technical architecture, with fluency in APIs, authentication flows, and security patterns.
• Demonstrated experience with ITSM practices, including incident, problems, and change management.
• Proven success working in Agile/Scrum environments and collaborating with development, operations, and security teams.
• Excellent problem-solving abilities coupled with solid communication and documentation skills.
• Proven product ownership skills with a strong understanding of best practices, tools, and techniques.

Hard Skills

• Technical Product Management
• Software Development
• APIs
• Authentication Flows
• Security Patterns
• User Journeys
• Platform Requirements
• Operational Reporting
• Continuous Testing
• Customer Onboarding

Soft Skills

• Problem-Solving
• Communication
• Documentation