Customer Growth Specialist, Omada Store

TP-Link NA; Irvine, Northern (CA, KY); Hybrid; USD 74,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k contributions

Bi-annual pay increases

Gym membership

Team-building events

Job summary

TP-Link Systems Inc. in the United States seeks an outcomes‑driven, relationship–focused Inside Sales / Customer Success professional to own the Omada Store growth.

You will turn first‑time and low‑frequency buyers into loyal customers by understanding their needs and expanding the relationship over time. You will segment subscribers, engage high‑value accounts, nurture new buyers toward first purchase, and collaborate with Sales and Marketing to tailor offers.

Qualifications

• Bachelor's degree required.
• Experience in B2B inside sales or customer success with SMB/installer customers.
• A consultative mindset that builds trust and long-term relationships.
• Comfortable owning a revenue target in a longer B2B buying cycle.
• Data-literate: read customer data, segment accounts, and prioritize where to spend time.
• Strong written and verbal English and a customer-first approach.

Responsibilities

• Segment and profile OMADA STORE subscribers to identify high-value accounts.
• Proactively engage high-potential accounts via personalized outreach to understand needs and gather feedback.
• Nurture new and low-frequency accounts toward first and repeat purchases.
• Partner with Sales and Marketing to feed insights into OMADA STORE offers and experiences.
• Own and grow revenue within your target cohort using leading indicators.
• Potentially host live product and deployment sessions for installers/ SMB audiences.

Skills

Consultative selling

Revenue target ownership

Data-literate

English communication

Customer-first mindset

Education

Bachelor's degree

Tools

Shopify

CRM software

Job description

About Us:

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi‑Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

About the Role

Own relationship-driven growth of the Omada customer base. Your job is to turn first-time and low-frequency buyers, especially small regional installers, into loyal, repeat customers by understanding their needs and deepening their relationship with OMADA STORE over time.

What You'll Own

• Segment and profile the growing OMADA STORE subscriber base (for example home users, installers, MSPs, and small business owners) using lightweight research such as survey campaigns, to identify high-value and high-potential accounts
• Proactively engage high-potential accounts through personalized outreach (email and, where valuable, virtual or in-person meetups) to understand their needs, gather feedback, and build the relationship
• Nurture new and low-frequency accounts toward their first purchase and toward repeat purchase, shortening the path from early interest to loyal customer
• Partner with Sales and Marketing to feed customer insight back into OMADA STORE's offers, content, and experience, so the store delivers more value to target segments
• Own and grow revenue within your target cohort, supported by leading indicators such as qualified high-value accounts, quality conversations, cohort repeat and activation rates, and in-account AOV expansion
• (Potential) Host periodic live product and deployment sessions on OMADA STORE to add value for the installer and SMB audience

Qualifications

• Bachelor's degree, required
• B2B inside sales, account development, or customer success experience, ideally with SMB, installer, or channel customers
• A consultative, advisor mindset that builds trust and long-term relationships rather than pushing for a quick close
• Comfortable owning a revenue target and working through a longer B2B buying cycle
• Data-literate: can read customer data, segment accounts, and prioritize where to spend time
• Strong written and verbal English and a genuine customer-first, problem-solving approach
• Respects customer trust and consent: keeps outreach focused on customers who have engaged with OMADA STORE, and never treats brand communities as a prospecting list

Nice-to-Haves

• Familiarity with e-commerce or direct-to-business sales motions (for example Shopify)
• Experience running or supporting lifecycle and CRM email programs or survey campaigns
• Comfortable presenting or hosting live sessions and webinars
• Interest in networking, Wi‑Fi, or B2B technology products

Salary Range: $73,500 - $100,000

• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Bi-annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. We believe technology changes the world for the better! Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

We are highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone.

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

we are unable to offer visa sponsorships at this time.