Customer Growth & Service Specialist

Lanse Delara - State Farm Insurance; Tempe (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Wellness resources

Job summary

Lanse Delara - State Farm Agent in Tempe, AZ is seeking an Account Representative to grow the agency through proactive customer relations and marketing State Farm products and services. You will serve as a liaison between customer needs and agency departments, supporting daily operations.

The role emphasizes building trust with clients, handling inquiries about coverages, billing and policy changes, and contributing to a friendly, responsive customer experience.

Qualifications

• Experience in sales or successful sales experience in related roles.
• Experience in managing customer relationships and servicing.
• Interest in marketing products and services to meet customer needs.
• Excellent written, verbal communication and listening skills.
• Dedicated to customer service and ability to anticipate needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service regarding coverage, changes, transfers, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing products

Communication skills

Customer service

Anticipate customer needs

Property & Casualty license

Job description

Lanse Delara - State Farm Agent in Tempe, AZ is seeking an Account Representative to grow the agency through proactive customer relations and marketing State Farm products and services. You will serve as a liaison between customer needs and agency departments, supporting daily operations.

The role emphasizes building trust with clients, handling inquiries about coverages, billing and policy changes, and contributing to a friendly, responsive customer experience.