Customer Growth & CRM Coordinator

Saxon Fleet Services; Inver Grove Heights (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Paid time off

Disability insurance

Growth opportunities

Paid training

Vehicle purchase plan

Wellness programs

Employee discounts

Job summary

Saxon Auto Group is hiring for a customer service role in Inver Grove Heights, MN. The position involves handling customer calls, emails, and live chats, presenting product information and financing options, and following up with leads to drive sales appointments.

You will work with the sales team and dealership management, using a CRM daily to track interactions. The role emphasizes a collaborative team environment, prompt service, and a professional, courteous demeanor.

Qualifications

• Previous customer service experience is required.
• Collaborative teammate with a positive attitude.
• Prompt, courteous and professional demeanor in interactions.
• Strong computer skills to navigate CRM and tools.
• Valid driver’s license is required.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to convert or who no-show.
• Participate in team and process development sessions and maintain positive relationships.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Team player

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Job description

Saxon Auto Group is hiring for a customer service role in Inver Grove Heights, MN. The position involves handling customer calls, emails, and live chats, presenting product information and financing options, and following up with leads to drive sales appointments.

You will work with the sales team and dealership management, using a CRM daily to track interactions. The role emphasizes a collaborative team environment, prompt service, and a professional, courteous demeanor.