Business Development Coordinator

Inver Grove Hyundai; Inver Grove Heights, Northern (MN, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan + Match

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Job summary

Saxon Auto Group is seeking a capable Customer Service Associate to support sales through timely responses to internet, phone, and live chat inquiries. You will present initial product and financing information, guide customers to dealership resources, and follow up on leads, all while leveraging CRM daily.

Ideal candidates have a background in customer service, strong communication, and a team-oriented mindset.

Qualifications

• At least one previous role based in customer service experience.
• Strong communication and teamwork skills are essential.
• Proficient with computers and basic software tools.
• Experience with CRM systems is a plus.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to book an appointment or who no-show.
• Participate in team sessions and maintain positive relationships with staff and management.
• Utilize CRM tracking system daily.

Skills

Customer service

CRM software

Communication skills

Team player

Multitasking

Computer literacy

Job description

At Saxon Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Saxon Auto Group is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.