Customer Growth Analytics Lead

BillGO, Inc.; Fort Collins (CO); On-site; USD 89,500 - 127,000; Full time

Benefits offered by this job

Performance incentive

Equity opportunities

Comprehensive health benefits

Retirement benefits

Lifestyle benefits

Job summary

A fintech company is looking for a Business Analyst specialized in Customer Management to enhance customer engagement and retention. The ideal candidate will analyze customer behavior, partner across teams, and deliver actionable insights to optimize the customer experience. Applicants should have over five years of data analytics experience, particularly in customer or lifecycle analytics. A competitive salary package is offered, along with performance incentives and comprehensive benefits.

Qualifications

• 5+ years of experience in data analytics, preferably in product, customer, or lifecycle analytics.
• Strong proficiency with data analysis tools and experience working with large datasets.
• Ability to leverage AI tools (e.g., Claude, ChatGPT) to improve work efficiency.

Responsibilities

• Analyze the end-to-end customer lifecycle for insights.
• Identify key drivers of activation and churn.
• Build and maintain dashboards across the customer management value chain.

Skills

Analytical skills

Data analysis

Customer lifecycle metrics

Problem-solving skills

Cohort analysis

Segmentation

Tools

Data analysis tools

Job description

A fintech company is looking for a Business Analyst specialized in Customer Management to enhance customer engagement and retention. The ideal candidate will analyze customer behavior, partner across teams, and deliver actionable insights to optimize the customer experience. Applicants should have over five years of data analytics experience, particularly in customer or lifecycle analytics. A competitive salary package is offered, along with performance incentives and comprehensive benefits.