Customer Fulfillment Team

Tipco technology; Owings Mills (MD); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Tipco Technologies is seeking a Customer Fulfillment Team member in Owings Mills, MD to drive revenue growth by building and maintaining strong customer relationships. You will manage inbound and outbound sales inquiries, provide product recommendations, and deliver exceptional customer service.

Responsibilities include engaging customers through multiple channels, processing orders and quotes, mastering Tipco’s hoses and fluid transfer solutions, and collaborating with the outside sales team to

Formación

• Experience in inside sales or customer service in industrial distribution or manufacturing.
• Strong communication and negotiation skills.
• Ability to multitask in a fast-paced environment and meet sales targets.
• Proficiency in Microsoft Office and CRM software.

Responsabilidades

• Proactively engage with customers via phone, email, text, and face-to-face meetings to understand needs and provide tailored solutions.
• Process orders, prepare quotes, and ensure timely follow-ups to close sales opportunities.
• Develop knowledge of Tipco’s product offerings (industrial hoses, fittings, fluid transfer solutions).
• Collaborate with the outside sales team to support customer accounts and drive growth.
• Maintain accurate CRM records and track sales performance.
• Resolve customer complaints in a timely and professional manner.
• Maintain close working relationships with suppliers.
• Support and promote company initiatives and programs.
• Other duties as assigned

Conocimientos

Communication skills

Negotiation skills

Multitasking

Herramientas

Microsoft Office

CRM software

Descripción del empleo

Job Summary

As a Customer Fulfillment Team at Tipco Technologies, you will play a vital role in driving revenue growth by building and maintaining strong customer relationships. You will be responsible for managing inbound and outbound sales inquiries, providing product recommendations, and delivering exceptional customer service.

Responsibilities

• Proactively engage with customers through various and preferred methods including phone, email, text and face-to-face meeting to understand needs and provide tailored solutions.


• Process orders, prepare value propositions (quotes), and ensure timely follow-ups to close sales opportunities.


• Develop and maintain a strong knowledge of Tipco’s product offerings, including industrial, metal and hydraulic hoses, fittings, and fluid transfer solutions.


• Collaborate with the outside sales team to support customer accounts and drive business growth.


• Maintain accurate records in the CRM system and track sales performance.


• Resolve customer complaints in a timely and professional manner.


• Maintain close working relationships with suppliers.


• Support and promote company initiatives and programs.


• Other duties as assigned

Qualifications

• Previous experience in inside sales, customer service, or a related field (preferably in industrial distribution or manufacturing).


• Strong communication and negotiation skills.


• Ability to multitask in a fast-paced environment and meet sales targets.


• Proficiency in Microsoft Office and CRM software.


• The noise level in the work environment is usually moderate.


• While performing the duties of this job, the employee is regularly required to sit and stand. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.