Customer-Focused Teller: Growth & Service Role

First Merchants Corporation; Indiana; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet customers' financial needs.

We support you so you can exceed personal production goals while delivering a meaningful customer experience. You will participate in a high performing sales environment, balance cash, maintain security, and help open or close

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by selling bank products, making customer referrals and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet customers' financial needs.

We support you so you can exceed personal production goals while delivering a meaningful customer experience. You will participate in a high performing sales environment, balance cash, maintain security, and help open or close