Customer-Focused Teller: Grow Wallet Share
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Job summary
PNC is seeking a Teller in Rainbow City, AL to deliver a personalized banking experience and educate customers on financial options. The role emphasizes customer service, accuracy in transactions, and proactive referrals to branch staff.
In-office environment with emphasis on work-life balance and compliance with policies. Responsibilities include handling diverse customer interactions, leveraging technology for transactions, and maintaining daily branch operations while upholding risk
Qualifications
- Customer-facing experience and strong communication skills suitable for retail banking.
- Ability to explain banking options and educate customers on available services.
- Familiarity with branch operations and standard banking policies.
Responsibilities
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Identifies opportunities through conversations with customers and refers as appropriate to branch staff.
- Performs lobby engagement activities to connect with customers and position PNC products.
- Applies product and procedural knowledge to solve customer problems.
- Ensures teller and branch daily operations are completed efficiently and accurately.
Skills
Education
Job description
PNC is seeking a Teller in Rainbow City, AL to deliver a personalized banking experience and educate customers on financial options. The role emphasizes customer service, accuracy in transactions, and proactive referrals to branch staff.
In-office environment with emphasis on work-life balance and compliance with policies. Responsibilities include handling diverse customer interactions, leveraging technology for transactions, and maintaining daily branch operations while upholding risk
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