Bank Teller: Elevate Customer Experience & Wellness

Northwest-Bank; Avon Lake (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank Avon Lake branch is seeking a customer-focused teller to assist customers, balance cash, and resolve issues while promoting financial wellness. You will engage with clients in person, over the phone, and via email, delivering a high standard of service and referring complex requests to the appropriate specialist.

The role requires basic banking knowledge, cash handling experience, and a willingness to work as part of a team with flexible hours, including evenings and weekends.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and needs.
• Balance teller drawer daily and participate in team meetings.
• Deliver exceptional customer experience in person, by phone, and by email.
• Refer customers to appropriate team member for complex requests.
• Maintain knowledge of bank products and digital offerings.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Education

High School Diploma

Tools

Teller System

Microsoft Office

Job description

Northwest Bank Avon Lake branch is seeking a customer-focused teller to assist customers, balance cash, and resolve issues while promoting financial wellness. You will engage with clients in person, over the phone, and via email, delivering a high standard of service and referring complex requests to the appropriate specialist.

The role requires basic banking knowledge, cash handling experience, and a willingness to work as part of a team with flexible hours, including evenings and weekends.