Customer-Focused Teller: Cash, Service & Digital Banking

First Bank and Trust Company; Kingsport (TN); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

PTO: 20 days per year

11 paid holidays

Medical, Dental and Vision Insurance

401K/ESOP plan

Basic life insurance

Long-term disability insurance

Paid time off and benefits start after

Job summary

First Bank and Trust Company in Kingsport, TN seeks a Teller to be the frontline contact for customers. You will handle deposits, withdrawals, and simple transactions while promoting banking products and services.

The role emphasizes accurate cash handling, compliance with banking policies, and delivering superior service. Candidates with cash handling or retail customer service experience will fit well.

Qualifications

• High school diploma or equivalent.
• Associate's degree in Accounting, Business, Finance, Communications or Marketing is preferred.
• Two years of previous cash handling or customer service experience.
• Strong communications and interpersonal skills.
• Basic computer proficiency and ability to learn banking software.

Responsibilities

• Greet and assist customers with exceptional customer service.
• Assist customers with deposits, withdrawals, transfers, and other financial transactions.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services.
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate information.
• Ensure compliance with banking policies, procedures, and regulations.
• Respond to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.

Skills

Communication skills

Interpersonal skills

Computer literacy

Banking software

Education

Associate degree (preferred) – Accounting, Business, Finance, Communications, Marketing

Job description

First Bank and Trust Company in Kingsport, TN seeks a Teller to be the frontline contact for customers. You will handle deposits, withdrawals, and simple transactions while promoting banking products and services.

The role emphasizes accurate cash handling, compliance with banking policies, and delivering superior service. Candidates with cash handling or retail customer service experience will fit well.