Customer-Focused Technical Program Manager

Newton Research; Boston, New York (MA, NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Newton Research is seeking a Technical Program Manager to coordinate all inbound customer work for Engineering from our Boston/ NYC-based teams. You will ensure requests are clearly scoped, prioritized, and delivered on time, acting as the bridge between customer groups and Engineering.

You will own intake for customer requests, collaborate across Account Management, Sales Engineering, and Product, and establish repeatable processes for prioritization and delivery.

Qualifications

• 5+ years in technical program or project management, bridging customer teams and Engineering.
• Deep expertise in media, ad tech, and marketing measurement, including data pipelines and integrations.
• Ability to manage many moving parts and keep stakeholders aligned.
• AI enthusiast open to using AI to work smarter.
• Passionate about solving customer pain points.

Responsibilities

• Own intake for all customer-specific requests to Engineering, including custom data integrations, configurations, and fixes.
• Work with Account Management, Sales Engineering, and Product to scope requests and prioritize them against the roadmap.
• Track timelines, risks, and dependencies, and keep customer teams and leadership updated on status.
• Build a clear, repeatable process for how customer work gets requested, prioritized, and delivered.
• Manage and streamline the RFP responses that need input from Engineering.
• Spot patterns in customer requests and turn them into product requirements, so we build once instead of over and over.

Skills

Technical program management

Bridge customer teams & engineering

Media & ad tech expertise

Marketing data pipelines

AI enthusiast

Job description

Newton Research is seeking a Technical Program Manager to coordinate all inbound customer work for Engineering from our Boston/ NYC-based teams. You will ensure requests are clearly scoped, prioritized, and delivered on time, acting as the bridge between customer groups and Engineering.

You will own intake for customer requests, collaborate across Account Management, Sales Engineering, and Product, and establish repeatable processes for prioritization and delivery.