Customer-Focused Supply Chain Specialist (OTIF/VMI)

First Quality; State College (Centre County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary & bonuses

Paid time off

Medical, dental & vision from day one

401(k) with company match

Paid parental leave

Tuition assistance

Wellness program

Job summary

First Quality is seeking an experienced Supply Chain Account Specialist for our McElhattan, PA facility to ensure customers’ supply requirements are met and to support new product launches and OTIF performance.

You will collaborate with sales, planning, distribution, and IT teams to proactively resolve product flow issues and manage orders from intake to delivery, including VMI and performance reviews with customers.

Qualifications

• Bachelor’s degree in supply chain or related field (preferred).
• Strong oral and written communication.
• Ability to work independently and as part of a team.
• Strong attention to detail and organization skills.
• Basic understanding of data analytics.
• Basic thinking and problem solving skills.
• Intermediate Microsoft Office skills—especially Excel.
• Exposure to SAP.

Responsibilities

• Establish and maintain effective working relationships with customers to ensure their supply requirements for First Quality Consumer Products are met.
• Collaborate with FQ associates including sales, supply planning, demand planning, distribution, transportation, product marketing, commercial finance, PLM, & IT support to anticipate and proactively resolve product flow issues.
• Coordinate and participate in meetings with the Customers to prevent or resolve problems.
• Work with customer to determine appropriate product/service solutions.
• Meet with customers to discuss their requirements and concerns, following through with action on their behalf.
• Monitor open order and inventory reports to track progress of open orders through to shipment and receipt at the customer.
• Use designated VMI tools and processes to maintain inventory at target levels in assigned customer’s DCs.
• Pull reports as requested by customers, sales or other FQ associates.
• Fully utilize customer web sites to meet service requirements. Understand customer scorecards and FQ service reports.
• Identify the causes for poor results and contribute to corrective action plans.
• Work with PLM to manage the launch of new items and the transition of existing items for assigned customers.
• Collaborate with Customers to develop product transition plans and evaluate potential shortfalls due to product or packaging delays.
• Coordinate the depletion of finished goods and materials, maintaining item material status as required.
• Monitor promotions and events for assigned customers. Immediately notify demand planning of any variance to forecast volumes or timing.
• Process orders for assigned customers. Demonstrate functional knowledge of FQ order process system’s capabilities. Comply with standard order processing procedures. Assure orders have the correct product, lead time, pricing, order multiples and meet order size requirements. Promptly respond to questions from customers or sales managers.
• Create and process customer sample orders and return orders.
• Receive and process Customer claims for miss-shipments and damaged goods.
• Maintain data for assigned accounts in First Quality’s and in customers’ systems. Adjust as transitions occur.
• Monitor product runouts of finished goods thru transitions to ensure minimal amount of negative financial impact.
• Independently manage relationship and account needs of assigned customer(s) with limited direction from leadership.

Skills

Communication

Teamwork

Attention to detail

Data analytics

Problem solving

Excel

Time management

Education

Bachelor’s degree in supply chain or related field

Tools

SAP

Microsoft Excel

Job description

First Quality is seeking an experienced Supply Chain Account Specialist for our McElhattan, PA facility to ensure customers’ supply requirements are met and to support new product launches and OTIF performance.

You will collaborate with sales, planning, distribution, and IT teams to proactively resolve product flow issues and manage orders from intake to delivery, including VMI and performance reviews with customers.