Customer-Focused Shipping Center Specialist

The UPS Store #0318, #6132, #5901; Danville (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

The UPS Store in Danville, CA is seeking a Center Associate to deliver world‑class customer service to walk‑in customers while efficiently handling shipping needs, copier operations, and other store tasks.

You will advise customers on products and services, maintain a clean and organized environment, and learn all offerings and industry trends. A high school diploma or GED and strong computer and phone skills are required.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Customer service

Communication skills

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Creative Suite

Job description

The UPS Store in Danville, CA is seeking a Center Associate to deliver world‑class customer service to walk‑in customers while efficiently handling shipping needs, copier operations, and other store tasks.

You will advise customers on products and services, maintain a clean and organized environment, and learn all offerings and industry trends. A high school diploma or GED and strong computer and phone skills are required.