Customer-Focused Service Advisor | Flexible Hours & Growth

Heritage CDJR of Logan; Logan (UT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health & Dental Insurance

Life Insurance

Holidays off

PTO

401(K) with employer match

Professional development opportunities

Job summary

Heritage Auto Group in North Logan, UT is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments, with responsibilities including loaner cars and insurance verification before maintenance.

The role emphasizes teamwork, exceptional customer satisfaction, and a long-term career with a growing organization; benefits include health and dental insurance, life insurance, holidays, PTO, 401(k) with employer match, and professional development opportunities.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Team player

Job description

Heritage Auto Group in North Logan, UT is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments, with responsibilities including loaner cars and insurance verification before maintenance.

The role emphasizes teamwork, exceptional customer satisfaction, and a long-term career with a growing organization; benefits include health and dental insurance, life insurance, holidays, PTO, 401(k) with employer match, and professional development opportunities.