Customer-Focused Service Advisor | Employee-Owned

Sullivan Tire And Auto Service; Norwood (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Paid Holidays

Personal Time

Vacation Time

Discounted Services

Employee Owned (ESOP)

Flexible Spending

401(k) with Match

Tuition Reimbursement

Job summary

Sullivan Tire And Auto Service is hiring a Service Advisor in Massachusetts. The role focuses on customer service, greeting customers, and identifying tire and auto service needs while guiding them to appropriate solutions.

Responsibilities include scheduling appointments, providing product information, and maintaining a welcoming, professional store environment to drive satisfaction and loyalty.

Qualifications

• Greet customers, fulfill needs, and build a loyal customer base.
• Provide customers with product information, schedule appointments, and handle tire and auto service needs.
• Strong telephone skills and customer service experience in retail.
• Dependable transportation; understanding tire and auto service industry is a plus.

Responsibilities

• Greet customers, assess needs, and build rapport.
• Advise on products and services and schedule appointments.
• Maintain a friendly, professional environment in the store.
• Support sales goals through strong customer interactions.
• Follow up to ensure customer satisfaction and retention.

Skills

Customer service

Sales

Telephone skills

Communication

Education

High school diploma or equivalent

Job description

Sullivan Tire And Auto Service is hiring a Service Advisor in Massachusetts. The role focuses on customer service, greeting customers, and identifying tire and auto service needs while guiding them to appropriate solutions.

Responsibilities include scheduling appointments, providing product information, and maintaining a welcoming, professional store environment to drive satisfaction and loyalty.