Customer-Focused Service Advisor | Auto & Tire Expert

Sullivan Tire & Auto Service; Falmouth (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Paid Holidays

Personal Time

Vacation Time

Employee Owned

ESOP Retirement

Flexible Spending

401(k) with Company Match

Tuition Reimbursement

Job summary

Sullivan Tire & Auto Service is seeking a Service Advisor in Falmouth, MA. The role focuses on delivering exceptional customer service, upselling products, and scheduling tire and auto service needs to keep customers safe and satisfied.

The position emphasizes a friendly, professional demeanor with a strong emphasis on building loyalty, handling inquiries, and coordinating service appointments in a fast-paced shop.

Qualifications

• High school diploma or equivalent required.
• Customer service experience in retail environment preferred.
• Strong telephone skills are required.
• Sales experience in automotive environment a plus.
• Dependable transportation is preferred.
• Understanding the tire and auto service industry is a plus.

Responsibilities

• Greet customers, fulfill needs, and build a loyal customer base.
• Foster a positive and friendly environment.
• Provide customers with product information, schedule appointments, and handle tire and auto service needs

Skills

Customer service experience

Strong telephone skills

Automotive sales experience

Dependable transportation

Education

High school diploma or equivalent

Job description

Sullivan Tire & Auto Service is seeking a Service Advisor in Falmouth, MA. The role focuses on delivering exceptional customer service, upselling products, and scheduling tire and auto service needs to keep customers safe and satisfied.

The position emphasizes a friendly, professional demeanor with a strong emphasis on building loyalty, handling inquiries, and coordinating service appointments in a fast-paced shop.