Customer-Focused Service Advisor | Bonus & Benefits

Nelson Cars; Murfreesboro (TN); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and other ins

Paid Time Off after 90 days

401(k) with 100% company match up to 6

Volunteer Time Off

Paid training

Career growth opportunities

Employee-focused culture

Job summary

Hireology is listing a Mazda Service Advisor role at a dealership in Murfreesboro, TN. It is a full-time, five-day position with Saturdays required. Base salary is $50,000 with performance bonus potential.

You will greet customers, document concerns, present options, prepare estimates, and coordinate with technicians to ensure smooth service and timely delivery. The ideal candidate brings automotive service experience, superb communication, hospitality, and the ability to excel in a fast-paced

Qualifications

• Previous Automotive Service Advisor experience preferred.
• Automotive dealership experience preferred.
• Strong customer service and hospitality skills.
• Excellent verbal and written communication abilities.
• Professional appearance and demeanor.
• Strong organizational and multitasking skills.
• Ability to work effectively in a fast-paced environment.
• Computer proficiency and ability to learn dealership software systems.

Responsibilities

• Deliver a welcoming, professional, and personalized service experience.
• Build lasting relationships with customers through trust and follow-through.
• Accurately document customer concerns and vehicle needs.
• Present maintenance and repair recommendations clearly and professionally.
• Prepare estimates and obtain customer authorization for repairs.
• Coordinate with technicians to ensure efficient workflow and accurate communication.
• Keep customers informed throughout the service process.
• Ensure timely vehicle delivery and a seamless ownership experience.
• Maintain accurate records and service documentation.
• Support dealership goals related to customer satisfaction, retention, and service performance.

Skills

Customer service

Hospitality

Verbal communication

Written communication

Organization

Multitasking

Fast-paced work

Computer proficiency

Education

College degree preferred

Tools

Dealership software systems

Job description

Hireology is listing a Mazda Service Advisor role at a dealership in Murfreesboro, TN. It is a full-time, five-day position with Saturdays required. Base salary is $50,000 with performance bonus potential.

You will greet customers, document concerns, present options, prepare estimates, and coordinate with technicians to ensure smooth service and timely delivery. The ideal candidate brings automotive service experience, superb communication, hospitality, and the ability to excel in a fast-paced