Senior Service Advisor - Customer-Centric, Bonus Potential

Nelson Mazda; Murfreesboro (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Base salary $50k with bonus

Medical, dental, vision, and insurance

PTO after 90 days

401(k) with company match

Volunteer Time Off (VTO)

Training opportunities

Career growth opportunities

Employee-focused culture

Job summary

Nelson Mazda in Murfreesboro, TN is seeking a professional Service Advisor to be the primary contact for customers, document concerns, present maintenance recommendations, and coordinate with technicians to ensure smooth service.

This full-time position offers a $50,000 base salary with performance bonuses, a comprehensive benefits package, PTO after 90 days, 401(k) with match, and opportunities for career growth in a customer‑focused dealership.

Qualifications

• Automotive Service Advisor experience preferred.
• Automotive dealership experience preferred.
• Strong customer service and hospitality skills.
• Excellent written and verbal communication abilities.
• Professional appearance and demeanor.

Responsibilities

• Deliver a welcoming, professional, and personalized service experience.
• Accurately document customer concerns and vehicle needs.
• Present maintenance and repair recommendations clearly and professionally.
• Prepare estimates and obtain customer authorization for repairs.
• Coordinate with technicians to ensure efficient workflow and accurate communication.
• Keep customers informed throughout the service process.

Skills

Customer service

Communication skills

Hospitality

Organizational skills

Multitasking

Dealership software familiarity

Automotive knowledge

Team collaboration

Education

College degree preferred

Job description

Nelson Mazda in Murfreesboro, TN is seeking a professional Service Advisor to be the primary contact for customers, document concerns, present maintenance recommendations, and coordinate with technicians to ensure smooth service.

This full-time position offers a $50,000 base salary with performance bonuses, a comprehensive benefits package, PTO after 90 days, 401(k) with match, and opportunities for career growth in a customer‑focused dealership.