Customer-Focused Sales Support Specialist

Mettler Toledo AG; Billerica (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Mettler Toledo AG is seeking a Sales Support Coordinator in the United States (Massachusetts/Billerica) to process orders, validate data, and coordinate with Regional Sales Managers. You will engage as a customer liaison, support quotations, and maintain the opportunity pipeline through CRM and cross-functional collaboration.

The role involves approximately 60% customer-facing activities and 40% internal sales support, requiring strong communication and data accuracy.

Qualifications

• Experience with CRM systems and customer data handling.
• Familiarity with quotations and pre-sales activities is a plus.
• Background in Pharma, Semiconductors, Food & Beverage or similar industries.

Responsibilities

• Communicate with customers and partners regarding orders, pricing, shipment dates, and tracking.
• Oversee CRM tasks and data updates.
• Assist with billing disputes in collaboration with external collections.
• Coordinate with sales managers to maintain the opportunity pipeline.
• Prepare professional customer quotations and pre-sales activities.
• Support data integrity with CRM database accuracy.

Skills

CRM tasks

Customer liaison

Order processing

Communication

Sales support

Tools

CRM software

Job description

Mettler Toledo AG is seeking a Sales Support Coordinator in the United States (Massachusetts/Billerica) to process orders, validate data, and coordinate with Regional Sales Managers. You will engage as a customer liaison, support quotations, and maintain the opportunity pipeline through CRM and cross-functional collaboration.

The role involves approximately 60% customer-facing activities and 40% internal sales support, requiring strong communication and data accuracy.