Strategic Inside Sales Support Specialist

Mettler-Toledo, Inc.; Billerica (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision care

401(k) with company matching

Tuition reimbursement

Parental and caregiver leave

Paid time off and disability insurance

Job summary

Mettler-Toledo, Inc. is seeking an Inside Sales professional in Billerica, MA to support Field Sales, manage inquiries and drive opportunity closure. You will prepare quotations, coordinate communications and maintain CRM records, while building strong customer relationships.

The role requires 3+ years in a related sales function, experience with CRM/SAP, and proficiency in Microsoft Office. This on-site position offers comprehensive benefits and career growth within a global leader in precision

Qualifications

• 3+ years of experience in Inside Sales, Sales Support, Customer Service or related sales role.
• Experience handling inbound/outbound calls and sales opportunities.
• Experience preparing quotations/proposals and maintaining CRM records.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM/SAP and Microsoft Office, especially Excel, Word, PowerPoint and Outlook.

Responsibilities

• Partner with Field Sales Representatives (FSRs) to support sales activities, account penetration and customer growth.
• Manage inbound and outbound customer calls, understand customer requirements and follow up on sales opportunities.
• Prepare and coordinate customer quotations, proposals, sales documents and follow-up communications. Review customer/user requirements and support technical order reviews and quotation activities.
• Schedule and confirm customer appointments for Field Sales Representatives.
• Manage and follow up on sales opportunities throughout the pipeline to help drive timely closure.
• Build and maintain strong customer relationships by providing a positive experience throughout the sales cycle.
• Work with Field Sales, Technical Support, Product Management, Operations and other internal teams to resolve customer issues and support opportunities.
• Qualify target accounts and identify potential business opportunities.
• Develop knowledge of Process Analytics products and services and communicate product value propositions to customers.
• Identify and support upselling and cross-selling opportunities for products, consumables, accessories and services.
• Maintain accurate customer and opportunity information in SAP or other CRM systems.
• Coordinate regularly with Field Sales teams to review account strategy, opportunity status and support needs.
• Follow company pricing guidelines, sales processes and policies.
• Manage multiple priorities in a fast-paced, collaborative environment while maintaining strong customer service and professional communication.

Skills

Inside Sales

Sales Support

Customer Service

Multitasking

Tools

CRM/SAP

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Mettler-Toledo, Inc. is seeking an Inside Sales professional in Billerica, MA to support Field Sales, manage inquiries and drive opportunity closure. You will prepare quotations, coordinate communications and maintain CRM records, while building strong customer relationships.

The role requires 3+ years in a related sales function, experience with CRM/SAP, and proficiency in Microsoft Office. This on-site position offers comprehensive benefits and career growth within a global leader in precision