Customer-Focused Sales Associate — Growth & Commission

Ria Money Transfer, INC.; Richardson (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan with Match

Employee Stock Purchase Plan

Paid Vacation / Sick Leave

Tuition Assistance

Growth Opportunities

Corporate gatherings, team bonding

Commission program

Job summary

Ria Money Transfer is seeking a Sales Associate in Richardson, Texas, to promote and process all Ria products and services while delivering an excellent customer experience. The role includes administrative tasks, assisting customers, and communicating key information to senior staff to help meet monthly targets.

The ideal candidate speaks English and Spanish, has strong communication skills, and can work in a fast-paced environment with flexibility including weekends and holidays.

Qualifications

• Has a passion for customer service, and experience engaging customers in Spanish and English.
• Excellent communication skills, both verbal and written.
• Some computer experience using MS Word and Excel, phone, and other office equipment.
• Able to work in a team environment, as well as independently.
• The ability to work a flexible schedule (e.g., weekends, holidays, extended working hours) and regular attendance are essential.
• Ability to learn quickly and follow instructions.
• Ability to work in a fast-paced environment.
• Highly organized with attention to detail.
• Strong customer service skills.
• Customer service experience face to face. (Preferable but not required).
• Experience handling cash, balancing a register (Highly preferable but not required).

Responsibilities

• Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
• Accurately verify or enter the customer’s information on our systems.
• Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
• Recognize problems, issues or complaints during queries and propose solutions or escalated to the management team.
• Keep up to date with Ria’s products, services and policies.
• Balance the cash register and prepare cash for bank deposit.
• Prepare daily transactions record.
• Perform other duties as assigned or requested by your colleagues and superiors.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Teamwork

Attention to detail

Tools

MS Word

MS Excel

Job description

Ria Money Transfer is seeking a Sales Associate in Richardson, Texas, to promote and process all Ria products and services while delivering an excellent customer experience. The role includes administrative tasks, assisting customers, and communicating key information to senior staff to help meet monthly targets.

The ideal candidate speaks English and Spanish, has strong communication skills, and can work in a fast-paced environment with flexibility including weekends and holidays.