Customer-Focused Retail Teller

Heartland Bank and Trust Company; Alton (IL); On-site; USD 24,000 - 30,000; Full time

Job summary

Heartland Bank and Trust Company in Illinois is hiring a Retail Teller to be the frontline face of the bank in the communities we serve. The teller will process transactions accurately and deliver outstanding customer service while building lasting relationships.

The role emphasizes proactively identifying customer needs, offering appropriate banking solutions, and ensuring compliance with policies to minimize fraud in a busy retail environment.

Qualifications

• H.S. Diploma or GED preferred or equivalent combination of education and experience.
• Excellent customer service and communication skills.
• Ability to process transactions accurately and securely.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Relationship building

Product knowledge

Education

H.S. Diploma or GED

Job description

Heartland Bank and Trust Company in Illinois is hiring a Retail Teller to be the frontline face of the bank in the communities we serve. The teller will process transactions accurately and deliver outstanding customer service while building lasting relationships.

The role emphasizes proactively identifying customer needs, offering appropriate banking solutions, and ensuring compliance with policies to minimize fraud in a busy retail environment.