Office Manager — Fast-Paced Ops & Customer Experience

FLOFORM Countertops; Auburn (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Pharmacy

Paid Time Off

Life and AD&D Insurance

Employee Assistance Program (EAP)

401(k) Plan

Job summary

FLOFORM Countertops – Auburn, WA is seeking an Office Manager to keep our Auburn operations running smoothly and ensure every customer has an exceptional experience from start to finish. This role balances operations, customer service, and coordination in a fast-paced environment.

You will prepare estimates from blueprints, process orders and payments with accuracy, maintain records, support showroom displays, and serve customers by phone, email, and in person.

Qualifications

• 2+ years of customer service experience (construction or countertops preferred).
• Experience with blueprint reading or measurements is an asset.
• Strong attention to detail and organizational skills.
• Comfortable using Microsoft Office and CRM systems.
• Excellent communication and problem-solving abilities.
• Ability to handle challenging situations professionally.
• Basic math skills.
• Valid driver’s license.

Responsibilities

• Prepare accurate estimates using blueprints and measurements.
• Process orders, quotes, and payments with a high level of accuracy.
• Ensure pricing, invoicing, and documentation are correct and up to date.
• Keep projects moving efficiently by coordinating with internal teams.
• Deliver excellent customer service via phone, email, and in person.
• Resolve customer concerns and escalate issues when needed.
• Maintain organized records and clear communication with customers.
• Assist customers with product selection and provide guidance.
• Support showroom presentation and maintain displays.

Skills

Customer service

Blueprint reading

Detail oriented

Organizational skills

Microsoft Office

CRM systems

Communication

Problem solving

Driver's license

Tools

CRM systems

Microsoft Office

Job description

FLOFORM Countertops – Auburn, WA is seeking an Office Manager to keep our Auburn operations running smoothly and ensure every customer has an exceptional experience from start to finish. This role balances operations, customer service, and coordination in a fast-paced environment.

You will prepare estimates from blueprints, process orders and payments with accuracy, maintain records, support showroom displays, and serve customers by phone, email, and in person.