Customer-Focused Program Manager, Manufacturing Launches

Crystal Finishing Systems; Schofield (WI); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Time Off

Holidays

Job summary

Crystal Finishing Systems in Schofield, WI seeks a Program Manager to oversee customer programs from launch through completion, ensuring on-time, within-scope, and within-budget delivery. You’ll be the primary customer contact, coordinating meetings and updates.

You’ll partner with scheduling, production and leadership to forecast delays, develop contingency plans, and maintain timelines. Lead new product launches and cross-functional teams, tracking budgets, ROI, and KPIs for continuous

Qualifications

• Bachelor’s degree in Business, Engineering, Project Management, Manufacturing, or related field; equivalent experience considered.
• 3+ years of project management, program management, account management, or manufacturing leadership experience.
• Strong customer service, communication, and relationship-building skills.
• Experience leading cross-functional teams and driving project execution.
• Proficient with Microsoft Office Suite and project tracking tools.

Responsibilities

• Manage customer programs and projects from launch through completion, ensuring delivery on time, within scope, and within budget.
• Serve as the primary customer contact, providing program updates, coordinating meetings, and resolving issues proactively.
• Partner with scheduling, production, and leadership teams to forecast potential delays, develop contingency plans, and maintain project timelines.
• Lead new product launches, new customer implementations, and other strategic growth initiatives.
• Develop and maintain project plans, budgets, timelines, and ROI metrics for assigned programs.
• Identify project risks, resolve issues, and elevate resource or strategic concerns when needed.
• Lead cross-functional teams, delegate responsibilities, and ensure team members have the resources needed for success.
• Track project KPIs, analyze performance results, and drive continuous improvement through customer feedback and operational data.
• Support business growth by identifying new opportunities and developing account strategies aligned with customer and company objectives.

Skills

Customer service

Communication

Relationship-building

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Project tracking tools

Job description

Crystal Finishing Systems in Schofield, WI seeks a Program Manager to oversee customer programs from launch through completion, ensuring on-time, within-scope, and within-budget delivery. You’ll be the primary customer contact, coordinating meetings and updates.

You’ll partner with scheduling, production and leadership to forecast delays, develop contingency plans, and maintain timelines. Lead new product launches and cross-functional teams, tracking budgets, ROI, and KPIs for continuous