CRM-Driven Office Assistant | Customer Service & Admin Support

Industry Lab Diagnostic Partners; Olde West Chester (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Industry Lab Diagnostic Partners is seeking a dependable Office Assistant to support daily office operations in West Chester, OH. You will answer incoming calls, learn to address common customer questions, monitor client pickups, and document service issues in the CRM.

Training will cover procedures, laboratory services, CRM systems, and UPS processes. The ideal candidate is highly organized, detail-oriented, and capable of multitasking while assisting with general duties and special operational

Qualifications

• Highly organized with strong attention to detail.
• Excellent customer service and communication skills.
• Friendly and approachable demeanor.
• Ability to multitask and prioritize tasks effectively.
• Proficient with basic office software and equipment.
• Previous office or administrative experience is a plus.

Responsibilities

• Answer incoming phone calls professionally and address common customer questions regarding laboratory services, account processes, and specimen pickups.
• Direct inquiries to the appropriate team members and follow up on outstanding client concerns as needed.
• Run daily reports to identify missed or delayed pickups and notify sales representatives or clients of issues requiring attention.
• Contact client accounts to troubleshoot pickup problems, clarify UPS procedures, and help resolve recurring issues.
• Enter customer service inquiries, issues, and follow-up activities into the company CRM for tracking and documentation.
• Perform general office duties, including data entry, filing, scanning, maintaining records, and managing needed supplies.
• Assist with special projects and operational needs as assigned by management.
• Collaborate with team members to ensure efficient office operations.

Skills

Excellent customer service

Strong organizational skills

Effective communication

Multitasking

Tools

CRM software

MS Office

Data entry

Job description

Industry Lab Diagnostic Partners is seeking a dependable Office Assistant to support daily office operations in West Chester, OH. You will answer incoming calls, learn to address common customer questions, monitor client pickups, and document service issues in the CRM.

Training will cover procedures, laboratory services, CRM systems, and UPS processes. The ideal candidate is highly organized, detail-oriented, and capable of multitasking while assisting with general duties and special operational