Customer-Focused Merchandising Clerk

Kroger; Dearborn (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Dearborn, MI is seeking a Retail Associate to deliver outstanding customer service, maintain a safe, clean environment, and support department goals. You will assist customers, stock merchandise, and help drive sales while maintaining safety standards.

Preferred candidates have retail experience, strong communication skills, the ability to handle stressful situations, and basic math. The role emphasizes honesty, integrity, teamwork and safety, with a focus on customer-first service.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of specials and recommended items.
• Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Reinforce safety programs and report unsafe conditions.
• Practice preventive maintenance and notify management of repairs.
• Notify management of accidents and report safety risks or illegal activity.
• Ability to work cooperatively in high paced and stressful environment.
• Ability to manage conflict in a reasonable and cooperative manner.
• Provide support and assistance with minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without accommodation.

Skills

Customer service

Communication

Stress management

Math basics

Job description

Kroger in Dearborn, MI is seeking a Retail Associate to deliver outstanding customer service, maintain a safe, clean environment, and support department goals. You will assist customers, stock merchandise, and help drive sales while maintaining safety standards.

Preferred candidates have retail experience, strong communication skills, the ability to handle stressful situations, and basic math. The role emphasizes honesty, integrity, teamwork and safety, with a focus on customer-first service.