Customer-Focused Loan Solutions Specialist

OneMain Financial Group; Cape Girardeau (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain is seeking a Loan Sales Specialist in Missouri to help customers access affordable financing for life’s expenses. You’ll thrive in a competitive environment and contribute to branch goals while enjoying professional development and advancement opportunities.

Responsibilities include multitasking, delivering excellent service, engaging customers throughout the loan lifecycle, promoting optional insurance, and ensuring compliance. On-site schedule is Mon-Fri with occasional Saturdays.

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual Spanish is a plus.

Responsibilities

• multitask and adapt to the role’s dynamic demands for timely, efficient service.
• Exceed customer expectations with ease, empathy, and encouragement to reach branch goals.
• Develop connections and engage customers throughout the loan process and lifecycle, offering tailored solutions.
• Manage the loan life cycle, including collections activities, while complying with laws and regulations.
• Engage with customers and departments via phone, email, chat, and in-house systems.
• Demonstrate passion for achievement with an internal drive to succeed and be goal-oriented.
• Educate customers on optional insurance products and ensure understanding of loan terms and options.

Skills

Sales experience

Customer service

Multitasking

Communication skills

Bilingual Spanish

Education

High School Diploma or GED

Tools

In-house systems

Job description

OneMain is seeking a Loan Sales Specialist in Missouri to help customers access affordable financing for life’s expenses. You’ll thrive in a competitive environment and contribute to branch goals while enjoying professional development and advancement opportunities.

Responsibilities include multitasking, delivering excellent service, engaging customers throughout the loan lifecycle, promoting optional insurance, and ensuring compliance. On-site schedule is Mon-Fri with occasional Saturdays.