Customer-Focused Loan Servicing Specialist

Generations Bank; Rogers (AR); Vor Ort; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Maternity/Paternity Leave

Zusammenfassung

Generations Bank in Rogers, AR is seeking a Full-Time Loan Servicing Specialist to deliver outstanding customer service throughout the loan processing journey. This onsite role engages with clients and uses advanced financial software to support loan operations.

You will perform loan boarding, QA, balancing, escrow administration, and maintain accurate records while collaborating with lending staff and processing teams. Typical hours are Monday through Friday, 8 AM to 5 PM.

Qualifikationen

• High school diploma or equivalent (GED)
• Ability to perform the essential functions, mental, and physical demands of the job as listed in the Full Job Description.
• Valid driver's license and the ability to travel to bank locations if necessary

Aufgaben

• Loan Boarding & System Management: Execute the accurate boarding of completed loans onto the bank's host system, managing critical data including collateral, UCC information, borrowing bases, and appraisals.
• Quality Assurance & Auditing: Perform rigorous QA by auditing loan documentation, collateral perfection, and insurance tracking to ensure compliance and accuracy.
• Financial Servicing & Balancing: Manage complex payment processing, account balancing, and general ledger reconciliations, including the resolution of daily G/L outages and participation account maintenance.
• Escrow & Exception Administration: Oversee the full lifecycle of escrow files-including analysis, vendor payments, and notifications-while managing exception tracking through specialized software.
• Records & Documentation Integrity: Maintain electronic and physical loan files using FCM systems, ensuring all required documents are scanned, indexed, and verified for completeness.
• Cross-Functional Support: Provide technical and administrative support to lending staff, loan assistants, and processing teams, assisting with data research, clean-up, and collateral releases.

Jobbeschreibung

Generations Bank in Rogers, AR is seeking a Full-Time Loan Servicing Specialist to deliver outstanding customer service throughout the loan processing journey. This onsite role engages with clients and uses advanced financial software to support loan operations.

You will perform loan boarding, QA, balancing, escrow administration, and maintain accurate records while collaborating with lending staff and processing teams. Typical hours are Monday through Friday, 8 AM to 5 PM.