Account Representative - State Farm Agent Team Member Houston - TX

State Farm; Houston (TX); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Paid time off

Vision insurance

Job summary

Alicia Dubose State Farm Agency in Houston is seeking an Account Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate the needs of community members you serve.

Ideal candidates are customer-focused and sales-minded, with opportunities for internal growth as you contribute to client satisfaction and agency success.

Qualifications

• Dedicated to customer service.
• Able to relate to customers and anticipate their needs.
• Excellent communication to assist customers and coordinate with agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet customer needs while promoting the development of the business.

Skills

Customer service

Customer empathy

Communication skills

Problem solving

Job description

Account Representative - State Farm Agent Team Member

Full Time in Houston - TX

• Bonus based on performance
• Free food & snacks
• Paid time off
• Vision insurance

ROLE DESCRIPTION

As a Account Rep with Alicia Dubose State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $30,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.