Customer-Focused Home Improvement Sales Specialist

The Home Depot; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Charlotte is seeking a Sales Specialist to guide customers through their project ideas. This role requires strong sales skills and a focus on delivering excellent customer service while meeting sales goals. The ideal candidate will help maintain an organized store and effectively communicate product options and promotions.

Qualifications

• Ability to meet monthly sales goals and metrics.
• Strong customer service and communication skills.
• Knowledge of product options and related services.

Responsibilities

• Help customers bring project ideas to life.
• Guide customers through the shopping experience.
• Keep the store clean and organized.

Job description

Job Description

Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions—including installation and related services. Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options. By understanding local competitors and communicating Home Depot's advantages, Sales Specialists guide customers through every step, set clear expectations, and ensure a smooth shopping experience. Sales Specialists are expected to meet monthly sales goals and other metrics to drive sales in the store. Sales Specialists also help keep the store clean, organized, and safe, working as part of a team to deliver excellent customer service—while actively monitoring inventory and driving in-stock to support a seamless shopping experience.