Escrow Officer (in office)

First American; New Albany (IN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

PTO & paid sick leave

Employee stock purchase plan

Job summary

First American is seeking an Escrow Officer to join our New Albany office. The role focuses on delivering exceptional customer service while efficiently handling escrow transactions and closings in a fast-paced environment.

You will establish new escrow accounts, manage funds, process documents, and ensure settlements align with policies. This in-office role requires strong decision-making and teamwork to support clients through home purchases and refinances.

Qualifications

• 2-4 years of escrow-related experience.
• Experience directly handling escrow transactions.
• Openness to new technology and proprietary programs; adjusts easily to new workflow.
• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both internal teams and external customers.
• Problem solver with strong organizational skills and attention to detail.
• Thrives in a team environment delivering beyond customer expectations.
• Comfortable guiding and supporting future talent learning the business.
• Knowledge of MS Office suite and ability to adapt to new software.

Responsibilities

• Complete real estate escrow transactions by determining requirements.
• Act as a neutral liaison between file parties, adhere to policy, and manage risk.
• Ensure funds are properly accounted for and disbursed per contract and policy.
• Prepare regular escrow reports for involved parties.
• Examine property titles, mortgages, and trust deed documents.
• Prepare legal documents for closings.
• Complete closing by recording and filing documents and distributing final statements.

Skills

Escrow experience

Escrow transactions

Tech-savvy

Customer-focused

Communication skills

Problem solving

Team player

Mentoring

MS Office

Licensing/certification

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to provide best in class service and support to your clients by leveraging industry leading technology and the strongest escrow and underwriter partners in the business. We are transforming the residential real estate experience one closing at a time.

Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Officer to our growing team.

In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. This role requires exceptional decision-making skills, strong communication skills and the ability to multi-task as part of a team.

The Escrow Officer is responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. This position plays a key role in making the dream of home ownership a reality.

This is an in-office position located at 6648 Walnut Street, Ste 200, New Albany, OH

What You’ll Do

• Complete real estate escrow transactions by determining requirements
• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
• Examine property titles, mortgages, and trust deed documents
• Prepare legal documents for the closure of the sale
• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title

What You’ll Bring

• 2-4 years of escrow-related experience
• Experience directly handling escrow transactions
• Openness to new technology and proprietary programs; adjusts easily to new workflow
• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs
• Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Comfortable guiding and supporting future talent learning the business
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• Valid Licensing/Certification as required by applicable state

High school diploma or equivalent

Pay Range: $24.42 - $32.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.