Customer-Focused Cashier & Donations Specialist

Goodwill Industries of Northeast Iowa, Inc.; Waterloo (IA); On-site; USD 16,000 - 23,000; Part time

Job summary

Goodwill Industries of Northeast Iowa, Inc. Downtown Waterloo, IA is seeking a part-time Retail Associate to support customers, process transactions, and assist with donations and stocking. The role focuses on friendly service, accurate cash handling, and efficient store operations.

You will contribute to merchandising, donation processing, and light maintenance while upholding agency policies and helping maintain a welcoming shopping environment for a diverse community.

Qualifications

• Must be at least 16 years old.
• High School Diploma or Equivalent preferred.
• Effective written and verbal communication skills.
• Possess a positive attitude and infect others with similar enthusiasm.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation. Ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.

Responsibilities

• Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations.
• Sorts and grades all donations and truck shipments in timely and effective manner so that stores are well-stocked with high quality merchandise.
• Operates cash register so that all transactions are handled pleasantly and effectively. Customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line.
• Identifies appropriate merchandise for online sales and handles according to process/procedure.
• Greets donors pleasantly at their car and immediately unloads items. Ensures good customer service and a donating experience that meets agency expectations.
• Donations are distributed to proper work or holding area and donation count is recorded accurately.
• Offers tax receipt form to each donor.
• Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage.
• Theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.
• Assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep.
• Advises and demonstrates all job duties for new team members.
• Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.
• Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.
• Helps prepare outgoing truck loads including baling, sorting, operating forklift, organizing, etc.
• Assists truck driver in loading/unloading.
• Minimizes waste expense and maximize salvage revenue opportunity by recycling as many products as possible in most resourceful way.
• Ensures that equipment is in safe operating condition and that all safeguards are in place.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Skills

Customer service

Cash handling

Effective communication

Teamwork

Education

High School Diploma or Equivalent

Tools

Forklift operation

Job description

Goodwill Industries of Northeast Iowa, Inc. Downtown Waterloo, IA is seeking a part-time Retail Associate to support customers, process transactions, and assist with donations and stocking. The role focuses on friendly service, accurate cash handling, and efficient store operations.

You will contribute to merchandising, donation processing, and light maintenance while upholding agency policies and helping maintain a welcoming shopping environment for a diverse community.