Part-Time Store & Donation Specialist (Customer-Focused)

Goodwill-Industries-of-Northeast-Iowa,-Inc.; Cedar Falls (IA); On-site; USD 19,000 - 21,000; Part time

Job summary

Goodwill Industries of Northeast Iowa, Inc. is seeking a part-time University Store Sales Associate in Cedar Falls, IA. You will assist customers, operate the cash register, process donations, and help with sorting, stocking, and light maintenance to support store operations.

This role emphasizes friendly service, accuracy in transactions, and adherence to agency values. You may work evenings, weekends, and holidays across multiple locations, with forklift duties possible where needed.

Qualifications

• Must be at least 16 years old.
• High School Diploma or Equivalent preferred; substitution with related experience may apply.
• Effective written and verbal communication skills.
• Must be able to lift, push, or pull 50 pounds with assistance.
• Must be willing to obtain forklift license if able.
• Reliable transportation and a flexible schedule including evenings, weekends, and holidays.
• Loyalty to the agency and its mission and policies.

Responsibilities

• Greet customers immediately upon entering store and deliver strong customer service.
• Sort and grade donations and truck shipments to keep stock high quality.
• Operate cash register ensuring pleasant transactions and short lines.
• Identify merchandise for online sales and process accordingly.
• Load/unload donations from donor cars and assist with donation experience.
• Offer tax receipt forms to donors and maintain accurate counts.
• Assist with shoveling snow, light maintenance, and housekeeping as needed.
• Onboard and train new team members on duties and safety.
• Maintain store and donation area cleanliness and safety; request repairs when needed.
• Support salvage and recycling efforts to minimize waste and maximize revenue.
• Collaborate with team to maximize service opportunities.

Skills

Customer service

Communication

Teamwork

Lift 50 lbs

Flexible schedule

Forklift license

Reliable transportation

Age 16+

Education

High School Diploma or Equivalent

Job description

Goodwill Industries of Northeast Iowa, Inc. is seeking a part-time University Store Sales Associate in Cedar Falls, IA. You will assist customers, operate the cash register, process donations, and help with sorting, stocking, and light maintenance to support store operations.

This role emphasizes friendly service, accuracy in transactions, and adherence to agency values. You may work evenings, weekends, and holidays across multiple locations, with forklift duties possible where needed.