Customer-Focused Cake Decorator (Bakery)

Food Lion; Chester (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

Food Lion is seeking a Deli Bakery customer service associate to provide quality service and maintain department standards. Responsibilities include producing and presenting products, following safety guidelines, and supporting store operations.

The role emphasizes teamwork, adherence to policies, and accurate handling of merchandise while delivering a positive shopping experience for customers.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates
• Understand the use of ingredients, mixes, and icings and coordinates colors
• Understand production standards for processing of all product
• Follow all technical manuals for processing of product, label placement, etc.
• Ensure proper sanitation of department, equipment and proper food handling/preparation
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion is seeking a Deli Bakery customer service associate to provide quality service and maintain department standards. Responsibilities include producing and presenting products, following safety guidelines, and supporting store operations.

The role emphasizes teamwork, adherence to policies, and accurate handling of merchandise while delivering a positive shopping experience for customers.