Deli Bakery Decorator & Customer Experience Pro

Food Lion; Simpsonville (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking a Deli Bakery Associate to provide quality customer service in the Deli Bakery Department and uphold standards per the manual. The role focuses on fast, friendly service, product preparation, sanitation and safety compliance in a high-volume store environment.

Responsibilities include managing ingredients, production standards, labeling, ordering and display, while adhering to all Food Lion policies and procedures.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Understand the use of ingredients, mixes, and icings and coordinates colors
• Understand production standards for processing of all product
• Follow all technical manuals for processing of product, label placement, etc.
• Ensure proper sanitation of department, equipment and proper food handling/preparation
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Multitask capability

Education

High school diploma or equivalent

Tools

ACIS inventory system

CAO ordering system

Job description

Food Lion is seeking a Deli Bakery Associate to provide quality customer service in the Deli Bakery Department and uphold standards per the manual. The role focuses on fast, friendly service, product preparation, sanitation and safety compliance in a high-volume store environment.

Responsibilities include managing ingredients, production standards, labeling, ordering and display, while adhering to all Food Lion policies and procedures.