Customer-Focused Banking & Sales Specialist

First Citizens Bank; Ketchum (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Ketchum, Idaho, is hiring a Sales and Service Representative to process transactions and handle customer service requests in the branch. You will help customers understand bank capabilities, tools, and resources, and you will support sales efforts by identifying and referring opportunities to the appropriate bank partner.

The successful candidate will demonstrate strong communication, empathy, adaptability, teamwork, flexibility, and agility, with at least a high school

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service experience required.
• Bilingual English/Spanish encouraged.

Responsibilities

• Foster collaborative partnerships to deliver value for customers, prospects and colleagues.
• Initiate conversations to uncover sales or referral opportunities and refer to appropriate bank partner.
• Listen attentively and ask insightful questions to understand customer needs and preferences; take prompt actions to address immediate needs.
• Adhere to bank regulations, policies, and procedures to manage risk in customer interactions and transactions.

Skills

Communication skills

Customer service skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank in Ketchum, Idaho, is hiring a Sales and Service Representative to process transactions and handle customer service requests in the branch. You will help customers understand bank capabilities, tools, and resources, and you will support sales efforts by identifying and referring opportunities to the appropriate bank partner.

The successful candidate will demonstrate strong communication, empathy, adaptability, teamwork, flexibility, and agility, with at least a high school