High-Impact Automotive Service Advisor
Group1 Automotive, Inc.
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Group 1 Automotive is seeking experienced Service Advisors for our Kansas City-area dealerships, including Shawnee Mission Kia and BMW/MINI of Shawnee Mission. You will be the primary link between customers and the service department, guiding the client from check-in to service completion with clear communication and expert automotive knowledge.
The role emphasizes scheduling, accurate cost/time estimates, upselling of maintenance, and collaboration with technicians and parts staff.
Qualifications
- High school diploma or equivalent required; automotive training or certifications are a plus.
- Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred.
- Strong knowledge of automotive maintenance, repair processes, and vehicle systems.
- Excellent customer service and communication skills, with the ability to explain technical information clearly.
Responsibilities
- Schedule and confirm service appointments for an efficient customer experience.
- Create accurate repair orders with cost and time estimates.
- Serve as the liaison between customers, technicians, and parts teams.
- Provide timely updates and clear communication throughout the repair process.
- Review inspections and confidently recommend maintenance and repairs.
Skills
Education
Tools
Job description
Group 1 Automotive is seeking experienced Service Advisors for our Kansas City-area dealerships, including Shawnee Mission Kia and BMW/MINI of Shawnee Mission. You will be the primary link between customers and the service department, guiding the client from check-in to service completion with clear communication and expert automotive knowledge.
The role emphasizes scheduling, accurate cost/time estimates, upselling of maintenance, and collaboration with technicians and parts staff.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
