Customer-Focused Auto Parts Specialist

O’Reilly Auto Parts; Sumner (FL); On-site; USD 49,084,000 - 67,337,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts in Florida is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will assist managers and service specialists, greet customers, and promote company programs. You will process exchanges, handle cash, answer phones, and support inventory tasks.

Bilingual candidates encouraged; ASE certification preferred. This role offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must multitask handling customers on the phone and in-store.
• ASE certification is preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Follow and promote company customer service programs.
• Greet customers and assist in selecting merchandise.
• Support professionals with customer service as needed.
• Answer store calls, lookup prices and quote items.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns per policy.
• Resolve customer complaints in a friendly manner.
• Perform daily operational tasks and stock updates.
• Operate store equipment after training.

Skills

Customer service

Bilingual (Spanish)

Multitasking

Cash handling

Phone & in-store service

Education

ASE certification

Tools

Brake lathe

Weatherly index system

Job description

O’Reilly Auto Parts in Florida is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will assist managers and service specialists, greet customers, and promote company programs. You will process exchanges, handle cash, answer phones, and support inventory tasks.

Bilingual candidates encouraged; ASE certification preferred. This role offers a comprehensive benefits package and opportunities for growth.