Customer Floor and Catering Services Coordinator (Contractor)

ASX Limited; Australia Landing (MS); Hybride; USD 45 000 - 59 000; Plein temps

Avantages offerts par ce poste

Hybrid working options

Résumé du poste

ASX Group in Sydney is seeking a Customer Floor & Catering Services Coordinator to coordinate bookings for meeting rooms and event spaces, assist with catering requests, and support the Manager – Customer Floor & Catering Services.

You will greet guests, manage catering orders, liaise with hosts, ensure rooms are prepared on time, and maintain presentation standards across ASX sites. Hybrid working options available.

Qualifications

• 5+ years experience in a corporate event and/or catering role.
• Reception experience including switchboard and meeting room management.
• Experience supervising small events.
• Barista experience.
• Valid RSA.
• Valid Food Handling Certificate.
• Silver service experience.
• Delivery of high standards of customer service.
• Ability to work with all levels of management.
• Strong MS Office skills and organisational attention to detail.

Responsabilités

• Reception and Concierge services.
• Coordinate all meeting rooms and event area bookings.
• Respond to emails, messages, and phone calls promptly.
• Advise users of meeting room availability and suitability.
• Greet guests in a polite, friendly and professional manner.
• Assist with catering requests and dietary requirements.
• Liaise with hosts regarding room setups and readiness.
• Maintain high presentation standards in meeting rooms.
• Coordinate delivery operations and issue resolution at loading dock.
• Prepare and serve hot and cold beverages as required.
• Support Manager – Customer Floor & Catering Services when on leave.
• Develop relationships with Event Managers and executive staff.
• Assist with housekeeping and daily room setup.
• Maintain stock and process invoices efficiently.

Connaissances

Reception & Concierge

Event coordination

Catering coordination

Barista

RSA certified

Food handling

Silver service

Teamwork

Customer service

MS Office

Organizational skills

Problem solving

Workplace safety

Outils

MS Office

Description du poste

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

About the team:

Working in a team of three people, you will be responsible for coordinating bookings for ASX’s customer floor and event spaces. The position also assisting with serving rooms, making coffee, placing catering orders with suppliers, and assisting the Manager – Customer Floor & Catering Services.

The Customer Floor & Catering Services Coordinator is a key member of the Customer floor and Catering team and the National Facilities team based in Sydney. The National Facilities team is responsible for assisting with facilities related queries and requirements across all ASX sites, along with the management of facilities related projects.

What you will be doing:

• Reception and Concierge services
• Coordination of all customer meeting rooms and event area booking requests
• Respond to emails, messages and phone calls in a timely manner
• Advise users of meeting room availability and suitability
• Greet guests in a polite, friendly and professional manner
• Assist Manager – Customer Floor & Catering Services with organising catering requests and dietary requirements
• Liaise with hosts regarding room set ups ensuring rooms are ready on time for meetings, functions and events
• Ensure a high standard of presentation is maintained in meeting rooms at all times
• Identify all executive meetings and board member meetings, and appropriately mark them for coffee/drinks/snacks
• Monitor rooms with wait staff to ensure they are ready for each meeting
• Liaise with wait staff on meeting room requirements
• Coordinate setting and resetting of event spaces and customer meeting rooms in a timely manner
• Coordinate delivery operations and ensure efficient issue resolution if needed at the loading dock
• Maintain daily statistics spreadsheet on room usage
• First point of contact for all room issues, providing timely response and resolution of issues
• Prepare and serve hot and cold beverages as required
• Provide coverage for Manager – Customer Floor & Catering Services when they are on leave
• Develop close working relationships with Event Managers and executive support staff to help co-ordinate booking requests
• Assist with housekeeping and setting of meeting rooms throughout the day
• Ensure reception area is kept clean and organised
• Maintain stock and order consumables for customer floor as required
• Process invoices and credit card transactions in a timely manner
• Assist with any other facility or service-related duties when directed

What you will bring:

Must have

• 5+ years experience in a corporate event and/or catering role
• Reception experience including the answering of a switchboard and managing meeting rooms
• Previous experience supervising small events
• Barista experience
• Valid Responsible Service of Alcohol
• Valid Food Handling Certificate
• Silver service experience
• Worked as part of a small team
• Don’t mind “getting your hands dirty” attitude
• Delivered a high standard of customer service
• Demonstrated common sense and initiative
• Used problem solving skills
• Displayed organisational skillsStrong attention to detail
• Moderate knowledge of MS Office programs including Outlook
• Ability to work with all levels of management
• Knowledge of Work Health and Safety responsibilities in a corporate catering environment
• Excellent written and communications skills
• Ability to work independently

Nice to have

• 2 to 3 years previous reception experience in a 5 star hotel
• Demonstrated ability to work with and serve all levels of management
• Current first aid certificate
• Effective interpersonal skills to effectively communicate across diverse groups

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace.

We support flexible working and offer hybrid working options.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.