Customer-First Teller — Retail Banking Experience

PNC Financial Services Group, Inc.; Niles (OH); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Teller for the McKinley Branch Office in Niles, OH.

The role emphasizes delivering a unique customer experience, educating customers on banking options, and referring opportunities to branch staff to enhance loyalty and share of wallet. The position requires handling daily operations, applying product knowledge, and ensuring compliance with policies while leveraging technology to assist customers.

Qualifications

• Strong customer service mindset with ability to educate customers on banking options.
• Ability to identify opportunities and refer to branch staff.
• Comfort with using technology and digital tools to assist customers.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Process various customer interactions and educate on alternatives.
• Identify banking opportunities and refer appropriately to staff.
• Engage customers to connect with branch staff and products.
• Follow policies and maintain accurate branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is seeking a Teller for the McKinley Branch Office in Niles, OH.

The role emphasizes delivering a unique customer experience, educating customers on banking options, and referring opportunities to branch staff to enhance loyalty and share of wallet. The position requires handling daily operations, applying product knowledge, and ensuring compliance with policies while leveraging technology to assist customers.