Customer-First Teller: Cash Handling & Sales Pro

Ameris Bank; Georgia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Ameris Bank is seeking a Teller to deliver prompt, professional customer service, operate the teller drawer, and handle complex transactions. The role emphasizes accuracy, sales referrals, and product knowledge within a branch setting.

You will balance daily transactions, research cash discrepancies, and work to resolve customer service issues while supporting branch goals and maintaining compliance with banking promotions.

Qualifications

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Experience with Google Docs and Microsoft Office products.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
• Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch.

Skills

Accurate transactions

Teller training completion

Customer service excellence

Written and verbal communication

PC proficiency

Google Docs

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Ameris Bank is seeking a Teller to deliver prompt, professional customer service, operate the teller drawer, and handle complex transactions. The role emphasizes accuracy, sales referrals, and product knowledge within a branch setting.

You will balance daily transactions, research cash discrepancies, and work to resolve customer service issues while supporting branch goals and maintaining compliance with banking promotions.